FAQ

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also inform you of the approval or rejection of your refund.

If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, bank account, etc.) within a few business days, depending on your payment provider.

What Should I Do If I Receive a Damaged or Defective Item?

If you receive a damaged or defective product, please contact us within 2 days of receiving the item:

📧 Email: shreesaienterprises242@gmail.com 
📞 Call/WhatsApp: +91-7986076239

Wherever possible, we will arrange for a courier pickup. If we are unable to arrange pickup, you may return the item via a third-party courier, and we will reimburse the courier cost upon receipt and verification.

Order Cancellation Policy

You may cancel your order before it has been dispatched by emailing us at shreesaienterprises242@gmail.com. Your entire order amount will be refunded in full.

Note: Orders cannot be cancelled once they have been shipped.
In case you still wish to cancel after shipment, any courier charges incurred will be deducted from the refund amount.

Cancellation Processing Time

Once you request an order cancellation, please allow us 24–48 hours to process the cancellation and initiate the refund. You will receive a confirmation email once this is done.

Refunds may take 7–10 business days to reflect in your account, depending on your bank or payment provider. If you experience delays, please follow up directly with your bank using the refund confirmation details.

At Hukums.com, we want you to shop with confidence. All products sold on our platform are brand new and 100% genuine.

If the item you receive is damaged, defective, or not as described, our return policy ensures you're covered. Depending on the issue, we will offer a replacement or a refund once the originally ordered item is returned and received by us.

Note: We primarily cater to informed industrial users and expect customers to understand the nature and intended use of the product prior to purchase.

Eligibility for Return

To qualify for a return:

  - The item must be unused and in the same condition as received.

  - It must be returned in its original packaging, along with all accessories, manuals, and tags (if applicable).

Return requests may be declined under the following circumstances:

  - The return request is made outside the specified return period (7 days from delivery).

  - The item is still in transit and has not yet been delivered.

  - The product is damaged due to misuse, improper handling, or not maintained as per instructions.

  - The item is not in the same condition as it was when delivered (used, worn, or altered).

  - The product is defective but not covered under manufacturer warranty.

  - The item is a consumable that has been used or installed (e.g., filters, batteries, cartridges).

  - The product is returned without original packaging, tags, accessories, or documentation.

  - The item falls under non-returnable categories as clearly mentioned on the respective product page.

  - For heavy machinery products, returns are not accepted. However, service may be provided at the nearest authorized company service station.

If goods are ordered incorrectly due to customer error, they may be eligible for return only if pre-approved by our customer service team.
Please note that a restocking fee of 15% will apply in such cases.

  - Items that are custom-made or made to order are non-returnable and non-cancellable under any circumstances.

If goods are:

  - Supplied incorrectly by Hukums,

  - Damaged in transit, or

  - Received faulty,

we will provide a replacement or exchange, provided our customer service department is notified within 2 days of receipt.

We want you to be completely satisfied with your purchase. If you're not, we're here to help.

  - Returns are accepted within 7 days of delivery.

  - Returned products must be unused, in new condition, and in original packaging.

  - If you receive a product that is defective, damaged, or incorrect, we will cover the return shipping and offer a replacement or full refund.

  - For returns due to any other reason, return shipping costs may be borne by the customer.

  - Refunds are processed within 5–7 business days after the returned product is received and inspected.

 To initiate a return, please email us at shreesaienterprises242@gmail.comwith your order number.